COURSE OVERVIEW
This course is designed to provide managers and supervisors with tools to build a customer centric organization, to bring the best out of their employees and to deliver “WOW” experience to their customers.
Excellence in Service
YOUR BENEFITS
- Dig into your customer behavior and utilize your data analytics.
- Develop a company service culture.
- Equip your employees to deliver on excellence.
- Hire with service excellence in mind.
BENEFITS FOR YOUR ORGANIZATION
- Transform into company service culture.
- Hire and retain the best employees.
- Minimize customer complains and enhance customer loyalty.
MODULES (20 HOURS)
- The basics of customer service.
- The company service culture.
- Hiring techniques for service excellence.
- Customer-focus governance.
- Customer service goals.
- Service excellence best practices and WOW moments.
Duration
3 Days
LOCATIONS
Zurich, Geneva or Dubai .