COURSE OVERVIEW
This course provides the basics in quality management that each employee, supervisor and manager in the organization should have.
Quality Management for Business Excellence
YOUR BENEFITS
- Understand what makes some organizations best-in-class organization.
- Learn how to take the quality of your product or service to the next level.
BENEFITS FOR YOUR ORGANIZATION
- Enhance awareness of quality management among employees and management.
- Transform the organization to become the best-in-class.
MODULES (20 HOURS)
- Basics of quality management.
- Garvin’s eight categories of quality management.
- Quality assurance and management system.
- The cost of poor quality.
- Quality tools for every professional.
Duration
3 Days
LOCATIONS
Zurich, Geneva or Dubai.